Payment Terms
Last updated: August 14, 2024
These Payment Terms govern all financial transactions between you and ogerd in connection with access to and use of our online seminar platform and related services available at ogerd.shop. By completing a purchase or enrolling in any paid programme, you confirm that you have read, understood, and agreed to these terms in full.
1. Scope of Application
These Payment Terms apply to all individuals and organisations that purchase access to seminars, courses, subscription plans, or any other paid services offered through our platform. They form part of the broader agreement between you and ogerd and should be read alongside our general Terms of Service and Privacy Policy.
2. Pricing and Currency
2.1 Published Prices
All prices displayed on the platform are stated in Australian Dollars (AUD) unless explicitly indicated otherwise. Prices are inclusive of applicable taxes where required by law. ogerd reserves the right to adjust pricing at any time; however, any price change will not affect a purchase already confirmed and paid.
2.2 Promotional Pricing
Promotional or discounted prices are valid only during the specified promotional period and cannot be applied retroactively to completed transactions. Only one promotional offer may be applied per transaction unless stated otherwise at the point of sale.
2.3 Price Accuracy
We make every effort to ensure that prices displayed are accurate. In the event of a pricing error, we reserve the right to cancel the affected order and issue a full refund. We will notify you promptly if such a situation arises.
3. Accepted Payment Methods
We accept the following forms of payment:
| Payment Method | Processing Time | Availability |
|---|---|---|
| Major credit cards (Visa, Mastercard, Amex) | Immediate | All regions |
| Debit cards | Immediate | All regions |
| PayPal | Immediate | Selected regions |
| Bank transfer | 2–5 business days | Selected regions |
| Digital wallets | Immediate | Where supported |
Availability of specific payment methods may vary depending on your location and the nature of the service purchased. We do not accept cash payments or cheques.
4. Billing and Charges
4.1 One-Time Purchases
For single seminar enrolments or one-time access purchases, your payment method will be charged at the time of completing your order. Access to the purchased content is granted upon successful payment confirmation.
4.2 Subscription Plans
Where subscription-based access is offered, your nominated payment method will be charged automatically at the start of each billing cycle. Billing cycles may be monthly or annual depending on the plan selected at the time of enrolment. You will receive a notification prior to each renewal charge.
4.3 Failed Payments
If a scheduled payment fails, we will attempt to process the charge again within a reasonable period. If payment remains unsuccessful after repeated attempts, access to the relevant services may be suspended until the outstanding balance is settled. You are responsible for ensuring your payment details remain current and valid.
4.4 Invoices and Receipts
A receipt or invoice will be issued electronically to the email address associated with your account following each successful transaction. It is your responsibility to retain these records for your own accounting and tax purposes.
5. Taxes and Levies
Prices may be subject to applicable goods and services tax, value-added tax, or other statutory levies depending on your location and the nature of the services purchased. Where such taxes apply, they will be clearly itemised at checkout prior to payment confirmation. ogerd is not responsible for any additional taxes, duties, or levies imposed by your local tax authority beyond what is collected at the point of sale.
6. Refunds and Cancellations
6.1 Eligibility for Refund
Refund requests must be submitted within 14 days of the original purchase date, provided that you have not accessed more than 20% of the purchased content. Refunds are not available for partially consumed subscription periods or for content that has been substantially accessed.
6.2 Non-Refundable Items
The following are not eligible for refund under any circumstances:
| Item Type | Reason |
|---|---|
| Completed seminar sessions (live) | Service has been fully delivered |
| Downloaded materials | Digital goods cannot be returned |
| Promotional or discounted purchases | Explicitly excluded at point of sale |
| Subscription renewals already processed | Renewal notification was provided in advance |
6.3 Refund Processing
Approved refunds will be returned to the original payment method used at the time of purchase. Processing times vary depending on your payment provider and may take between 5 and 14 business days to appear in your account. ogerd does not issue refunds via alternative payment methods or as platform credits unless agreed in writing.
6.4 Subscription Cancellation
You may cancel a subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the platform until that date. No partial refunds are issued for unused time within an active billing cycle.
7. Disputes and Chargebacks
If you believe a charge has been made in error, you must contact us at [email protected] before initiating a chargeback or dispute with your payment provider. We are committed to resolving payment concerns promptly and fairly. Initiating an unjustified chargeback may result in suspension of your account pending resolution. ogerd reserves the right to contest any chargeback that we believe to be without valid grounds.
8. Security of Payment Information
ogerd does not store your full card details on its servers. All payment transactions are processed through certified third-party payment processors that comply with applicable data security standards. While we take reasonable steps to ensure the security of your payment information, you are responsible for maintaining the confidentiality of your account credentials and for any activity conducted through your account.
9. Changes to Payment Terms
ogerd may update these Payment Terms from time to time. When material changes are made, we will notify you by email or through a prominent notice on the platform. Continued use of our services following such notification constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you must discontinue use of the platform and, where applicable, cancel any active subscriptions.
10. Contact Us
For any questions, concerns, or requests related to payments, billing, or these Payment Terms, please reach out to our support team:
We aim to respond to all payment-related enquiries within 2 business days.